Spotter support
Email us
Write to dgauger@realbluesoftware.com. You’ll get a reply from Derek within 2 business days (US Central time). For a problem with a result, the species name and roughly when you took the photo help.
If a person or pet may have eaten something, don’t wait for email: call Poison Control at 1-800-222-1222 (US), or for a pet your vet or the ASPCA Animal Poison Control Center at (888) 426-4435 (a fee may apply).
Restore Premium on a new phone
- Sign in to Spotter with the same account you used before (Apple, Google or email).
- Open the Profile tab and tap Upgrade (or Manage).
- At the bottom of the Premium screen, tap Restore purchases.
Restoring only works with the same Apple ID or Google account that paid. Still stuck? See Apple’s help or Google Play’s help, or email us.
Cancel a subscription
Subscriptions are billed by Apple or Google, so you cancel with them. Premium stays on until the end of the period you paid for. Deleting the app does not cancel it.
iPhone or iPad
- Open Settings and tap your name.
- Tap Subscriptions, then Spotter.
- Tap Cancel Subscription.
Android
- Open the Google Play Store app and tap your profile picture.
- Tap Payments & subscriptions, then Subscriptions.
- Choose Spotter and tap Cancel subscription.
Google Play: cancel, pause or change a subscription
Refunds are handled by the store too: request one from Apple, or from Google Play under your order history. If either gives you trouble, email us.
A result looks wrong
On the result, tap Report an Issue, then Incorrect identification. That flags the result for review and lets you retake it. Adding 2 more photos from other angles (leaves and stem, cap and gills, both sides of a stone) fixes most close calls.
Delete your account and data
In the app: Profile → Delete Account. That removes your account, every identification and every photo. Can’t get into the app? Request deletion on the web. If you have a subscription, cancel it with Apple or Google as well.
Other questions
Do I have to pay?
No. Spotter is free with 5 identifications a day, every day. Premium adds unlimited IDs and the full entry (safety for people, dogs and cats, lookalikes, range). Prices and trial terms.
Why do I need to sign in?
So your history and life list follow you to a new phone, and so Premium can be restored. You can delete everything at any time.
It says I’m out of identifications.
Free accounts get 5 a day. The count resets at midnight UTC (7 PM Central in summer, 6 PM in winter).
Does Spotter work offline?
Identifying needs a connection. Take the photo anyway and identify it from your camera roll when you have signal.
Spotter is made by Real Blue Software LLC. Privacy policy · Terms of use · Accessibility